As each country contemplates on how to re-open, we would like to share with you a few changes that we have made to help you plan and book your next getaway with confidence. As avid travelers ourselves, we understand that planning your travel this year will be challenging. That’s why we want to make it easier for you to plan and book your dream getaway despite the uncertainties.
We are extending our flexible cancellation policy for all bookings made this April until the end of May and will apply to any stay for the remainder of this year. If for any reason you will need to cancel your trip due to the coronavirus, we will refund your booking.*
Our full refund applies to the following circumstances:
- You or one of your guests is infected with the coronavirus
- A lockdown, quarantine or shelter-in-place order is placed into effect that will prevent you from arriving to your final destination
- A travel ban or border closure has been placed that will prevent you from arriving to your final destination.
* There may be a minimum night notice required which varies depending on the property. Please note that our service fee of 800 euros will not be refundable since we need to cover our cost for processing bookings and refunds.
Reschedule Your Stay at No Charge
We know it’s disappointing when your trip has to be cancelled due to unforeseen circumstances. That’s why we’re offering complimentary rescheduling of your stay.
For any bookings made this year, we are offering to reschedule your stay free of charge. You will have the option to reschedule your stay to another time, up to 18 months from the date of your original check-in.
The rescheduling request must be made at least 30 days before check-in and if you are unsure as to when you will be able to travel again, we can also offer a voucher valid for up to 18 months.
A Higher Standard of Sanitization
When you book a stay at any of our properties around the world, you can rest assured that your place will be spotless, sanitized and virus-free so that you can enjoy a safe, restful and relaxing stay. All of our properties in France will be cleaned by cleaning companies that are certified by the French standard of excellence Bureau Veritas. Our partners in all other destinations will also be using cleaning services that meet the same level of cleaning standards and sanitization.
When this crisis resides and we all can travel again, we hope to welcome you at one of our 27 destinations around the world. Whether you are dreaming of visiting Paris again, escaping to the Almafi Coast or the Côte d’Azur, or searching for a rejuvenating yoga retreat in Bali, we are here for you.
Experience an extraordinary stay.
At Prestigious, we curate exceptional homes, villas and chalets around the world so that our clients can experience a stay unlike any other. With over 500 properties across 27 destinations around the world, we are always expanding our property and service offerings into new destinations.
During this pandemic, the Prestigious team is working from home in France, sharing our experience, curating our dream destinations and answering any questions that you may have.